Warranty
Shipping Terms
Orders will be scheduled for manufacturing once payment has been received in full. Orders that are ready for pick up will not be held in the factory for more than 2 business days. Any cabinets held more than two days after dealer has received notification for pick up will result in storage fees of $10/per cabinet per day.
Tracking information will be provided via email the following business day.
If the dealer arranges his own freight the responsibility of EuroCraft Cabinetry ceases once the product is loaded onto the truck.
Landed multipliers are based on a 10-cabinet minimum per shipment and will be subject to a $200 additional shipping charge if the cabinet quantity for the combined shipment is fewer than 10 cabinets. You must contact our customer service to have any additional charges removed from combining orders to ship together. Residential delivery and delivery appointments are added charges and will be charged back to you if they are added after order payment.
Landed multipliers are calculated for delivery to a business address that has a commercial loading dock and/or a fork lift. Delivery to a residential address or any location that does not have a loading dock and/or a fork lift will result in extra charges such as lift gate or residential fees.
96” to 100” $225 to $375 NET/PALLET
100” to 110” $750 NET/PALLET
Determined per incident $150 Min; to be determined according to details
- If an order is shipping via ground at Warehouse Distributors’ expense Warehouse Distributors will pay for standard ground freight only.
- If an order is shipping via LTL at Warehouse Distributors’ expense Warehouse Distributors’ will pay for standard LTL freight only.
- 48” wide x 96” long panels cannot be shipped safely via LTL or UPS as edge damage often occurs. If you must have 48” wide x 96” long panels shipped, Warehouse Distributors will only guarantee 42” of usable width and 92” of usable length. Any panel that has up to 6” of damage into the 96” side or 4” of damage to the 48” side will still be considered a “Good” panel.
Step 1:
Check skid and loose piece count on Bill of Lading (BOL)/Delivery Receipt(DR), and match it to the actual amount on pallet and loose pieces on the pallet.
Step 2:
Visually check pallet or box for damage. IMPORTANT: If the box(es) appear to be damaged, take close-up and wide-angle photographs of the damage.
Step 3:
You must note any damage or missing items on the carriers BOL/DR at the time of delivery. Any deliveries accepted and signed by customer without such notes will be considered complete and no claim can be made.
Step 4:
Check packing slip (located on shrink wrap on outside of pallet) against the actual items on the pallet. Item numbers are located on the outside of each box.
Step 5:
Sign the Bill of Lading (BOL)/Delivery Receipt (DR). Keep one copy and save it for future reference, if needed. When you sign, you are accepting that delivery is complete and has no damage unless noted on BOL/DR at the time of delivery.
- If there is any box damage seen on the pallet take pictures of the damaged pallet and boxes and make the following note on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR) that says the following:
“Box damage/Product Damage”
- Pictures of the damaged pallet/boxes must be sent within 2 business days of the delivery. Please submit the pictures along with a Freight Damage Claim form (See links to forms below) to info@eurocraftcabinetryfl.com within 2 business days of delivery.
If any item(s) appear to be missing, list the items that are missing on all copies of the Bill of Lading (BOL)/Delivery Receipt (DR).
- All orders are custom built therefore returns are not allowed.
- In case of missing or damaged parts, please see Concealed Missing, Damaged or Defective Parts Policy on Policy and Procedures document.
Step 1:
It is the responsibility of the customer to inspect all product(s) to verify all items are present and free of visible damage prior to loading vehicles of unassembled and assembled products.
Step 2:
Visually check product for damage. IMPORTANT: If the boxes appear to be damaged, notify the warehouse manager of the damage.
Step 3:
Check pick-up list against the actual items and quantity prior to loading their vehicles. Item numbers are located on the outside of each box.
Step 4:
Customers are responsible for loading their own vehicles. There will be a $40 loading fee if assistance is required.
Step 5:
If something is incorrect or missing, notify the warehouse manager.
Step 6:
Sign the pick-up list.
EUROCRAFT SIGNATURE SERIES WARRANTY
Eurocraft Cabinetry, Inc. will replace or repair The Signature Series Kitchen & Bath cabinets that have been subject to defects in materials and workmanship from the date of purchase for a period of 5 years. The Warranty of The Signature Series is limited to the original purchaser, for residential applications only and does not extend to commercial applications. This warranty is expressly limited to repair or replacement of the defective part at the discretion of Eurocraft and does not include labor for removal or replacement. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are the nature of the material in relation to their environmental exposure and are not covered under this warranty.
Eurocraft reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door - not the entire cabinet. Eurocraft and its manufacturers determine what is "defective" - not the customer. Pictures will be required in order to receive replacement parts.
Please note that cabinet door styles and finishes are occasionally discontinued by Eurocraft's suppliers, which is beyond the control of Eurocraft. If the cabinet door style or finish that you purchased are no longer available or discontinued by our suppliers, or if we no longer sell that finish any longer, we will do everything we can, however, we may not be able to get parts or replacements. Eurocraft Warranty is limited to replacement of the allegedly defective piece, which may then at Eurocraft discretion replace with an alternative similar finish of part or offer reimbursement for the individual cabinet purchased. Eurocraft will not provide replacements, or reimbursement for entire cabinet groupings such as kitchen, bath, or laundry.
Climate Considerations
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. If you install our product in an extremely humid area or in a building without air-conditioning, you can expect the cabinet components to change dimensionally. This change is usually more in width than height. The cabinets are designed to accommodate some of this dimensional change and most cabinets feature hinges with significant adjustability. Please note that if you leave your cabinets in direct sunlight that overtime the color can fade, this is not a manufactures defect and thus would not be covered under our warranty.
EUROCRAFT TRENDS SERIES WARRANTY
Eurocraft Cabinetry, Inc. will replace or repair The TRENDS Series Kitchen & Bath cabinets that have been subject to defects in materials and workmanship from the date of purchase for a period of 3 years. The Warranty of The TRENDS Series is limited to the original purchaser, for residential applications only and does not extend to commercial applications. This warranty is expressly limited to repair or replacement of the defective part at the discretion of Eurocraft and does not include labor for removal or replacement. This warranty does not extend to defects caused by improper handling, storage, installation, assembly or disassembly, intentional damage, product modifications, exposure to the elements including humidity which may result in warping or splitting, accidental misuse, abuse or negligence. Natural woods may vary in texture, color and wood grain, and exhibit subtle changes as they age. For example, wood joints may eventually have visible cracking around the joint area and cabinet colors may darken or lighten over time. Sunlight, smoke, moisture, household cleaners and other environmental conditions may cause materials to vary from their original color and/or to warp, split or crack. These variations are the nature of the material in relation to their environmental exposure and are not covered under this warranty.
Eurocraft reserves the right to determine the most cost effective and efficient method to correct defective merchandise that does not involve total replacement. Example: replace a door - not the entire cabinet. Eurocraft and its manufacturers determine what is "defective" - not the customer. Pictures will be required in order to receive replacement parts.
Please note that cabinet door styles and finishes are occasionally discontinued by Eurocraft's suppliers, which is beyond the control of Eurocraft. If the cabinet door style or finish that you purchased are no longer available or discontinued by our suppliers, or if we no longer sell that finish any longer, we will do everything we can, however, we may not be able to get parts or replacements. Eurocraft Warranty is limited to replacement of the allegedly defective piece, which may then at Eurocraft discretion replace with an alternative similar finish of part or offer reimbursement for the individual cabinet purchased. Eurocraft will not provide replacements, or reimbursement for entire cabinet groupings such as kitchen, bath, or laundry.
Climate Considerations
Dry wood undergoes small changes in dimension with normal changes in relative humidity. More humid air will cause slight swelling and drier air will cause slight shrinkage. If you install our product in an extremely humid area or in a building without air-conditioning, you can expect the cabinet components to change dimensionally. This change is usually more in width than height. The cabinets are designed to accommodate some of this dimensional change and most cabinets feature hinges with significant adjustability. Please note that if you leave your cabinets in direct sunlight that overtime the color can fade, this is not a manufactures defect and thus would not be covered under our warranty.
EUROCRAFT SIGNATURE SERIES CLAIMS
TO FILE CLAIM:
To File a Missing, Damage, or Warranty Claim, first contact your local Authorized Builder, Dealer, or Distributor who installed and / or furnished your Eurocraft Product. They will obtain the information necessary to make a claim decision and forward such information in writing to Eurocraft. A dated Sales Receipt; Sales Order # (SO#); Invoice #; or Purchase Order is needed as proof of purchase is required to obtain benefits from this Warranty. At its sole discretion, Eurocraft may require inspection of the allegedly defective product before repairing or replacement. If you have difficulty obtaining assistance, please directly email all documents to Sales@Eurocraftcabinetry FL.com, with an explanation of request: Missing, Damage, and / or Defect. Please do not send the allegedly defective cabinet or components or part thereof to Eurocraft, unless and expressly requested to do so by our Sales / Claim Department. Pictures of Cabinets, Components or Defective Parts thereof are required by Eurocraft prior to processing any claims. Eurocraft reserves the right to make all final decisions regarding Warranty Claims.
For convenience attached on the next page is a Claims Form which may be used or copied to assist in filing Claim.
